ISO 9001:2015 Certification for Consumer Friend
The quality policies of Consumer Friend span the entire breadth of its operations. From our Client service and recruitment policies through to the core service of outsourced Debt Review management, Consumer Friend is committed to consistently delivering the highest quality service.
This has once again been evidenced by the recent ISO 9001 2015 certification award to Consumer Friend.
The International Organization for Standardization (ISO) is a national network of Institutes of 147 countries with a central secretariat in Geneva, Switzerland. The organization establishes best practice standards for companies and certifies them after a successful audit of their systems and processes.
The significance of ISO certification is two-fold.
- The documentation of operating procedures ensures that Consumer Friend operates at the most efficient levels.
- The certification assures clients that Consumer Friend's quality standards are amongst the best in the world.
Bi-annual independent audits are conducted to ensure that Consumer Friend continues to meet the ISO 9001:2015 standards. Consumer Friend is a proud member of the Upstream Group of Companies.
Lendcor (Pty) Ltd chooses Consumer Friend for Outsourced Debt Review Solutions
KWAZULU-NATAL, 18 June, 2020 - Lendcor, an established leader in the prudent financing of home improvements, operating mostly in rural areas, has mandated Consumer Friend, the leader in outsourced Debt Review solutions, to manage their Debt Review portfolio.
Consumer Friend will provide Lendcor with Debt Review administration in the form of workflow management and the related customer services. The Consumer Friend offering to Lendcor includes Credit control and the services of receipting, balance management and collections.
All Industry participants in this process will have access to the DReX™ platform, which provides an intelligent and omni-channel integrated portal for managing Debt Review workflow, credit control and related compliance.
"We are committed to assisting Lendcor with the Debt Review process, and necessary compliance in terms of the Protection of Personal Information Act (POPIA) and the National Credit Act (NCA), via our unique DReX system. We are also confident that we will be providing world-class service to their customers and the debt counsellors involved in the process," said Scott Van Staden, a Director of Consumer Friend.