Core Connect, the recipient's of more awards!

Another great win for the Core Connect team! We are thrilled to announce that we have been awarded the TFG Group Award in the Debt Collections and Quality Assurance categories.

This is a testament to our team's dedication and hard work, and we couldn't have achieved this without the great leadership and constant support of Debbie Minnaar and the TFG team.

"Thank you for this recognition, and we look forward to continuing to provide exceptional service to our clients." sincerely said by Meloshini Naicker (CCO).


In March 2024, RCS recognised the collections expertise of Core Connect, when they awarded them the prestigious “ EDC of the year (RCS Recoveries)” annual award.

This recognition places Core Connect at the forefront of innovative and effective collections for the RCS Group and cements the standing of Core Connect as one of the leading Collections Agencies in the Country.

Congratulations to the RCS/ Core Connect collections team.


Congratulations to our dedicated RCS / Consumer Friend debt review team. RCS awarded Consumer Friend the prestigious “EDC of the Year (Specialised)” at their annual awards ceremony held in Cape Town in March 2024.

Consumer Friend is regarded as South Africa’s leading specialist in outsourced debt review administration and related restructuring and collections. This award speaks to exactly that achievement and the reason that Consumer Friend is consistently voted number one when it comes to all debt review conversations.


The prestigious 2023 annual Debt Review Awards were held in Johannesburg on 21 October and Consumer Friend, was awarded first prize in the category Best Retail Finance Credit Provider.

 This is the 10th successive year that Consumer Friend has been voted as winner in this category. Present to receive the award was Consumer Friend CEO, Laszlo Toth and Executive Director, Scott van Staden.

As pointed out by Scott, “This award is particularly meaningful as it reflects the positive sentiment towards the unique and customer-centric services offered to the Debt Review Industry by Consumer Friend. To receive this award for 10 consecutive years is a significant vote of confidence from the role payers and representatives in the Industry.” Scott added “We are excited about the year ahead and anticipate Consumer Friend playing an even more prominent role in Debt Review as we pioneer new and cutting-edge technological integrations with Credit Providers in South Africa, Debt Counsellors, and Payment Distribution Agencies, via our sister company, Slipstream Solutions.”

APRIL 2023 - Firstrand Bank Limited and Slipstream Solutions are delighted to announce a “First” in the dynamic South African Debt Review Industry. On Sunday 16 April 2023, Firstrand Bank made history by pressing the “Go-Live” button as South Africa’s first Bank to be integrated with the Switch product, powered by Slipstream Solutions.

This effectively means that all FNB Debt Review matters will now be routed via the Switch platform. The software was pioneered by Slipstream Solutions and has been successfully used by Consumer Friend over the past 3 years for all its Debt Review matters. Integration with Debt Counsellors around the country has facilitated the smooth flow of documentation through the Switch in a fast, effective and POPIA compliant format.

Denise Hartley from FNB who has headed up the Switch integration project in her position as Chief Operating Officer believes this is just another example of FNB leading the Banking Industry and remaining in the forefront of technology, innovation and legislative compliance.

Scott van Staden, a Director with Slipstream Solutions confirmed that the Switch platform is futuristic in its seamless ability to “switch” Debt Review documentation and data between the role players in the Industry while maintaining POPIA security and compliance. The digitization of data does away with the need for e-mailing of PDF documents and the inevitable errors that come with transposing of information and customer particulars. He added that any Debt Counsellor who is not yet integrated into the Switch platform should contact their DC Vendor and become a part of this winning solution.

Consumer Friend Wins Best Retail Finance Credit Provider Again.

OCTOBER 2022 - The highly anticipated annual Debt Review Awards took place this year on the 30th of September in Cape Town where awards were handed out to the various role players in the Debt Review Industry as voted for by the industry.

Consumer Friend walked away, once again, with the Best Retail Finance Credit Provider Award for the 9th year in a row.

“This is an important industry award and one for which we are truly grateful for being recognised for.

At Consumer Friend we believe that our industry knowledge, advanced systems, superior customer service and unique collections and debtor management strategies, are all contributing factors in setting us apart as industry leaders.” said Laszlo Toth, Upstream Group’s CEO.

Cash Converters Chooses Consumer Friend for Outsourced Debt Review Services

KWAZULU-NATAL, June 2022 - We take great pleasure in advising that Cash Converters has appointed CONSUMER FRIEND as its outsourced service provider for accounts entering the Debt Review process with effect 20 June 2022.

"We are pleased to welcome aboard another Credit Provider into the Consumer Friend stable. Superior Debt Review service is offered by our experienced team who use efficient processes and cutting-edge technologies via the user-friendly DReX operational platform," said Scott van Staden , Upstream Group Director.

Consumer Friend Wins - Best Retail Finance Credit Provider

8 consecutive years! Consumer Friend has done it again, winning the "Best Retail Finance Credit Provider Award" at the 2021 Debt Review Awards. We are truly enthused for being recognised for this important industry award.

The Debt Review Awards is an Industry Awards Program that is specific to the Debt Counselling and Debt Review Industry. Usually, a red-carpet gala evening is held to announce the winners of the various categories, but with COVID-19 restrictions in place, micro-events were held all over the country and the awards were live-streamed online. Hosting a successful virtual event is a challenging task, but the team from Debtfree are due a vote of thanks for the awesome function.

At Consumer Friend we believe that our advanced operating platforms and sophisticated systems, superior customer service and unique collections and debtor management strategies, are all contributing factors in setting us apart as industry leaders.

Meet Tshepo Dhlamini

Upstream Group's New Non-Executive Director

Tshepo is a qualified Chartered Accountant CA (SA) and a Chartered Global Management Accountant (CGMA) and holds a B.Acc.Sci. (Taxation Honours) from the University of Witwatersrand. Tshepo has recently been appointed as a Non-Executive Director representing African Rainbow Capital on the Upstream Board of Companies.

Tell us about your career thus far.

Prior to joining ARC, I worked for various companies specializing in mergers and acquisitions, corporate finance, equity valuations, financial modeling, deal structuring, venture capital and post-investment monitoring and management. I was lucky enough to travel extensively within Africa which created a passion for travel within me.

What Impact are you hoping to make by being on the board?

I believe that by having more Non-Executive Directors on the board, you gain an unobstructed view of opportunities, commercialization solutions and viewpoints. I am excited about the possibility of growing the Group's footprint within the ARC portfolio and wider investor networks so as to generate more tangible shareholder and stakeholder value. I am also interested in being involved in the corporate governance structures and offering some expertise in that regard.

Outside of work, who is Tshepo?

I am a husband to a wonderful woman, also an Accountant, and I am a dad to a 9 year-old daughter and a 4 year-old son. I enjoy running and time in the gym, but time with my children takes preference. I really enjoy reading and expanding my general knowledge. This is a habit I am impressing on my children from an early age.

Tell us about something that you've done that took you out of your comfort zone.

Bungy jumping off Bloukrans Bridge and sky diving both come to mind. It turns out that I really enjoyed both, so I guess I'll need to reassess where my comfort zone begins and ends!

Ubank Ltd Chooses Consumer Friend for Outsourced Debt Review Services

KWAZULU-NATAL, MAY 2021 - We take great pleasure in advising that UBANK has appointed CONSUMER FRIEND as its outsourced service provider for accounts entering the Debt Review process.

"We are delighted to welcome another Bank into the Consumer Friend stable. Our experienced team uses efficient processes and cutting-edge technologies to provide a superior Debt Review service via the user-friendly DReX operational platform," said Laszlo Toth, Upstream Group CEO.