17 September 2021
Consumer Friend Wins - Best Retail Finance Credit Provider

8 consecutive years! Consumer Friend has done it again, winning the "Best Retail Finance Credit Provider Award" at the 2021...

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10 August 2021
Meet Tshepo Dhlamini

Upstream Group's New Non-Executive Director Tshepo is a qualified Chartered Accountant CA (SA) and a Chartered Global Management Accountant (CGMA)...

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27 May 2021
Ubank Ltd Chooses Consumer Friend for Outsourced Debt Review Services

KWAZULU-NATAL, MAY 2021 - We take great pleasure in advising that UBANK has appointed CONSUMER FRIEND as its outsourced service...

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8 March 2021
Consumer Friend Recognised by RCS

On the 5th of March RCS held their Annual EDC Awards Celebration for 2020. This year, the event was held...

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29 January 2021
Burn that excess Debt! It's time to detox and declutter.

January 2021, a month like no other. The new year customarily comes with resolutions; weight loss, spiritual and mental health...

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6 January 2021
NCR Circular on Standardised Court Orders

Towards the end of 2020, after deliberations with various related stakeholders, the NCR issued a circular developed by the CIF...

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6 November 2020
Old Mutual Finance (Pty) Ltd Appoints Core Connect for Outsourced Debt Collection

KWAZULU-NATAL, 6 NOVEMBER 2020 – Old Mutual Finance (Pty) Ltd. has mandated Core Connect, as one of its service providers,...

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17 September 2020
A message from our CEO at the Virtual 2020 Debt Review Awards

Consumer Friend wins "Best Retail Finance Credit Provider" at the Debt Review Awards 2020.

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17 August 2020
Consumer Friend appointed to Administer EDCON (RCS Book) Debt Review Portfolio

Consumer Friend, the largest subsidiary of the Upstream Group, provides comprehensive outsourced services for accounts receivables that have become part...

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25 June 2020
ISO 9001:2015 Certification for Consumer Friend

The quality policies of Consumer Friend span the entire breadth of its operations. From our Client service and recruitment policies...

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18 June 2020
Lendcor (Pty) Ltd chooses Consumer Friend for Outsourced Debt Review Solutions

KWAZULU-NATAL, 18 June, 2020 - Lendcor, an established leader in the prudent financing of home improvements, operating mostly in rural...

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19 March 2020
RCS 11th Annual EDC Awards 2019 EDC of the Year

On the 13th of March RCS held their Annual EDC Awards Celebration for 2019 at Steenberg Estate in Cape Town....

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29 October 2019
Special report: South Africa’s unsecured lending crisis

Earlier this year, Differential Capital released a comprehensive analysis of the South African unsecured lending market in which it argued...

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28 August 2019
Best Retail Finance Credit Provider Award 2019

Dear Friends and Valued Partners. I'm happy to share with you our recent success in winning the "Best Retail Finance...

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3 May 2019
Annual Review Sub-Committee – CIF

Justin van der Linde will be representing the National Clothing Retail Federation (NCRF) in an annual review sub-committee, which aims...

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3 May 2019
Debt Intervention

The Department of Trade & Industry (DTI) is currently holding public hearings in order to ascertain if the Bill is...

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3 May 2019
Judge President Practice Directive Issued

A Directive was issued in February 2019 to make provision for a full court to sit to hear and determine...

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3 May 2019
Excluded Accounts

Consumer Friend noticed that a number of debt counsellors exclude certain credit agreements from the debt review process. After extensive...

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3 May 2019
Standardised Court Order

The Industry has struggled with the number of court Orders that are granted but do not include the necessary information...

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3 May 2019
Reckless Lending Procedure – CIF

The Act states that a debt counsellor must conduct a reckless credit investigation should the consumer wish to pursue reckless...

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3 May 2019
Reckless Lending Fee

In September 2018, The National Credit Regulator (NCR) issued a notice of their intention to withdraw the reckless lending fee...

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Contact Us:

Upstream Group Map Location


3 The Crescent East
Westway Office Park
Westville, KwaZulu Natal

Titan House
3 Termo Street
Technopark, Stellenbosch


The Upstream Group provides comprehensive and compelling outsourced services for accounts receivables that have entered personal insolvency or have become part of the debt recovery process.


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