The quality policies of Consumer Friend span the entire breadth of its operations. From our Client service and recruitment policies through to the core service of outsourced Debt Review management, Consumer Friend is committed to consistently delivering the highest quality service.
This has once again been evidenced by the recent ISO 9001 2015 certification award to Consumer Friend.
The International Organization for Standardization (ISO) is a national network of Institutes of 147 countries with a central secretariat in Geneva, Switzerland. The organization establishes best practice standards for companies and certifies them after a successful audit of their systems and processes.
The significance of ISO certification is two-fold.
- The documentation of operating procedures ensures that Consumer Friend operates at the most efficient levels.
- The certification assures clients that Consumer Friend's quality standards are amongst the best in the world.
Bi-annual independent audits are conducted to ensure that Consumer Friend continues to meet the ISO 9001:2015 standards. Consumer Friend is a proud member of the Upstream Group of Companies.