ISO 9001:2015 Certification for Consumer Friend

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The quality policies of Consumer Friend span the entire breadth of its operations. From our Client service and recruitment policies through to the core service of outsourced Debt Review management, Consumer Friend is committed to consistently delivering the highest quality service.

This has once again been evidenced by the recent ISO 9001 2015 certification award to Consumer Friend.

The International Organization for Standardization (ISO) is a national network of Institutes of 147 countries with a central secretariat in Geneva, Switzerland. The organization establishes best practice standards for companies and certifies them after a successful audit of their systems and processes.

The significance of ISO certification is two-fold.

  1. The documentation of operating procedures ensures that Consumer Friend operates at the most efficient levels.
  2. The certification assures clients that Consumer Friend's quality standards are amongst the best in the world.

Bi-annual independent audits are conducted to ensure that Consumer Friend continues to meet the ISO 9001:2015 standards. Consumer Friend is a proud member of the Upstream Group of Companies.

Contact Us:

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Our OFFICES South AFRICA:

DURBAN
3 The Crescent East
Westway Office Park
Westville, KwaZulu Natal
3629

STELLENBOSCH
Titan House
3 Termo Street
Technopark, Stellenbosch
7600

OUR OFFICE AUSTRALIA:

SYDNEY
Level 32,
101 Miller Street,
North Sydney, 2060

Services:

The Upstream Group provides comprehensive and compelling outsourced services for accounts receivables that have entered personal insolvency or have become part of the debt recovery process.

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